Penray Publication (and its subdomains) recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy explains how we collect, use, disclose, and protect user information gathered through our website and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
1. Information We Collect
Contact Information:
We may collect your name, email address, mobile number, phone number, street address, city, state, pincode, country, and IP address.
Payment and Billing Information:
We may collect your billing name, billing address, and payment method when you make a purchase. We do not collect your credit card number, expiry date, or other credit card details on our website. Card information is collected and processed directly by our authorized online payment partners.
Royalty and Payment Data:
For authors, we collect bank account details, tax identification numbers (PAN), and other financial information necessary for royalty calculations and payments. This information is processed securely and shared only with our authorized payment processors and accounting partners.
Author Manuscript and Content:
We collect and store manuscript files, book metadata, cover designs, promotional materials, and related content submitted by authors for publishing purposes. This data is retained for the duration of the publishing agreement and as required by law.
Information You Post:
We may collect information you post in a public space on our website or on a third-party social media site belonging to Penray Publication (and its subdomains).
Demographic Information:
We may collect demographic information such as preferences, services you like, items you intend to purchase, services you use, or any other information you voluntarily provide while using our website. We may also collect this information through surveys.
Other Information:
If you use our website, we may collect information about your IP address, browser type, referral source, time spent on our website, pages visited, and the pages or websites you access after leaving us. We may also collect information about your mobile device and operating system version.
2. How We Collect Information
Information You Provide Directly:
We collect information directly from you when you place an order, fill out a form, register, submit documents, post comments, or contact us through phone or email.
Information We Collect Passively:
We use tracking tools such as Google Analytics, Google Search Console/Webmaster tools, cookies, and web beacons to collect information about your browsing behavior and usage of our website.
Information from Third Parties:
We may receive information about you from third parties, such as social media platforms, if you use integrated social features on our website. This may include your name and email address.
3. Cookies & Tracking Technologies
Essential Cookies:
We use essential cookies to maintain your session, authenticate your identity, and enable core website functionality.
Analytics Cookies:
We use Google Analytics to understand how users interact with our website, measure traffic patterns, and improve user experience. Google may collect data about your visits across multiple sites.
Marketing & Retargeting Cookies:
We may use third-party cookies for targeted advertising, retargeting campaigns, and personalized promotional content. You can opt out of interest-based advertising through your browser settings or industry opt-out tools.
Cookie Management:
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may affect website functionality.
4. Use of Your Personal Information
To contact you:
We may use your information to contact you for order confirmations, service communication, and promotional purposes.
To respond to requests:
We may use your information to respond to queries, support requests, registrations, and service-related concerns.
To improve services:
We may use your information to improve our website experience, personalize content, and enhance our products and services.
To analyze trends:
We may analyze user behavior, site activity, and customer interests to improve our offerings. We may combine information collected from you with information received from third parties.
For security:
We may use information to protect Penray Publication, our users, and our services, including fraud prevention and risk management.
For marketing:
We may send you information about offers, promotions, new services, or features. These may include our own products/services or third-party offers we believe may be relevant to you. If you purchase from us, you may be subscribed to our newsletter.
For transactional communication:
We may send emails or SMS related to your purchases, account activity, and service updates.
For royalty calculations and payments:
We use author financial data to calculate royalties, process payments, generate income reports, and comply with tax regulations.
As permitted by law:
We may use information as otherwise permitted or required by law.
5. Sharing of Information with Third Parties
Service Providers:
We may share information with vendors who perform services on our behalf, such as payment processors, hosting providers, form processors, and communication/SMS/email providers. Some vendors may be located outside India.
Book Distribution Partners:
We share author information and book metadata with authorized distribution partners, online retailers (Amazon, Flipkart, Google Play Books, etc.), printing partners, and logistics providers for book distribution and fulfillment. Authors grant consent for this data sharing as part of the publishing agreement.
Business Partners:
We may share information with our business partners, sponsors, logistics partners, or third parties involved in fulfilling services or improving user experience. These partners will use the information as described in their own privacy policies.
Legal Compliance:
We may share information if required to comply with applicable law, regulation, legal process, court order, subpoena, or government request. We may also share information when investigating suspected fraud or protecting our rights and safety.
Business Transfer:
We may share information with any successor to all or part of our business, such as in the case of a merger, acquisition, restructuring, or sale of assets.
Other Reasons:
We may share information for reasons not described in this policy, and we will notify you before doing so where required.
6. Security Measures
Data Protection:
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure servers, firewalls, and regular security audits.
Encryption:
Sensitive data, including financial and payment information, is encrypted using industry-standard protocols. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
Access Control:
Access to personal information is restricted to authorized personnel who require it for their work. All staff members are bound by confidentiality agreements.
7. Data Retention Policy
We retain your personal information for as long as necessary to provide our services, fulfill contractual obligations, and comply with legal requirements. Retention periods vary based on the type of information:
Account Information:
Retained during your account lifetime and for 7 years after account closure for legal and audit purposes.
Transaction Records:
Retained for 7 years to comply with Indian tax and accounting regulations.
Author Manuscript and Content:
Retained for the duration of the publishing agreement and 5 years thereafter, unless extended by law or contract.
Marketing Data:
Retained until you opt out, after which it is deleted within 30 days.
You may request deletion of your data at any time, subject to legal retention requirements.
8. User Rights & Data Access
Right to Access:
You have the right to request a copy of all personal information we hold about you. We will provide this information within 30 days of your request.
Right to Correction:
You can request correction or update of inaccurate or incomplete personal information. You can also update your account information directly through your account dashboard.
Right to Deletion:
You may request deletion of your personal information, subject to legal and contractual retention requirements. We will process deletion requests within 30 days, retaining only information required by law.
Right to Data Portability:
You have the right to request your data in a structured, commonly used, and machine-readable format for transfer to another service provider.
How to Exercise Your Rights:
To exercise any of these rights, contact us at support@penray.in or through your account dashboard. Please provide sufficient information to identify your request.
9. Age Restrictions & Minors
Penray Publication is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from minors (individuals under 18 years). If we become aware that a minor has provided us with personal information, we will delete such information immediately and terminate the minor's account.
For authors under 18, parental or guardian consent is required. Parents or guardians who believe their child has provided information to us should contact us immediately.
10. Email Opt-Out
You may opt out of receiving marketing emails from us. Processing your opt-out request may take up to ten (10) days. Even if you opt out of marketing emails, we may still send you transactional and service-related communications via email and SMS, including updates related to purchases, account activity, royalty payments, and service updates.
11. Third-Party Sites
Our website may contain links to third-party websites that we do not control. This Privacy Policy does not apply to the privacy practices of those websites. We encourage you to review the privacy policies of third-party sites carefully. We are not responsible for the content or privacy practices of third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you as required by law and will post the updated policy on our website. Please review this page periodically to stay informed about our privacy practices. Your continued use of our services after changes indicates your acceptance of the updated Privacy Policy.
13. Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Privacy Policy and the website's Terms of Use. Any disputes arising under this Privacy Policy shall be governed by the laws of India.
14. Contact Us
If you have any questions about this Privacy Policy, or to exercise your data rights, please contact us at:
Email: support@penraypublication.com
Address: WissenPress Innovations Private Limited, Bhilai, Durg, Chhattisgarh, India
Legal Entity: WissenPress Innovations Private Limited (CIN: U22300CT2022PTC013717)