Read the Penray Publication Shipping Policy to understand order processing timelines, print-on-demand production, domestic and international shipping methods, delivery timelines, tracking, shipping charges, and damage/loss procedures.
At Penray Publication, we strive to ensure that your books are printed and delivered in a timely and efficient manner. This Shipping Policy outlines how orders are processed, shipped, and delivered for both domestic and international customers. By placing an order on www.penray.in (and its subdomains), you agree to the terms mentioned in this Shipping Policy.
1. Order Processing & Print on Demand
All paperback and hardcover books sold through Penray Publication are produced using Print on Demand (PoD) technology. This means that books are printed only after an order is placed. Production typically takes 4–7 business days before the order is dispatched for shipping. Production timelines may vary based on order volume, specifications, customization requirements, or unforeseen circumstances.
Custom Orders:
Orders with special binding, premium finishes, or bulk quantities may require extended production time. Additional production time will be communicated at the time of order placement.
2. Shipping Within India
Courier Partners:
Orders shipped within India are delivered through our authorized courier partners (including but not limited to Fedex, Delhivery, BlueDart, and India Post) where service is available. In locations where courier service is not available, shipments are dispatched via the Indian Postal Service.
Delivery Timelines:
Delivery timelines mentioned on the website are approximate and may vary depending on location, courier serviceability, weather conditions, strikes, natural disasters, or operational constraints. Typical delivery timeframes are 5–10 business days after dispatch for metro areas and 7–15 business days for remote locations. Customers are advised to place orders well in advance if delivery is required by a specific date.
Serviceable Areas:
We ship to all serviceable pin codes in India. If your pin code is not serviceable through courier partners, orders will be dispatched via Indian Postal Service.
3. International Shipping
Shipping Method:
International orders are shipped via the Indian Postal Service under International Book Post or equivalent international postal services. Due to postal regulations, international book shipments are sent in open envelopes and are generally unregistered.
Tracking:
As a result of unregistered shipping, tracking numbers may not be available for international shipments. Customers are advised that international shipments may take 4–12 weeks or longer to reach their destination.
Customs & Duties:
International orders are subject to customs duties, taxes, and handling fees imposed by the destination country. The recipient is responsible for any customs duties or additional charges levied by customs authorities. Penray Publication is not responsible for payment of these charges.
Delivery Guarantees:
International delivery timelines are approximate and may vary significantly depending on the destination country, customs clearance, political situations, postal strikes, or regulatory changes. Penray Publication does not guarantee international delivery timelines or successful delivery of international shipments.
Countries & Restrictions:
We ship to most countries worldwide. However, shipments to certain countries may be restricted due to postal regulations or customs limitations. Customers will be informed of any shipping restrictions at the time of order placement.
4. eBook Delivery
eBooks are delivered digitally via email or through your customer account dashboard. Download access is typically available immediately after purchase. Customers are advised to securely download and store a copy of the eBook on their personal systems, as server-side access may be available only for a limited duration (generally 12 months from purchase).
Format:
eBooks are provided in PDF format or as specified at the time of purchase. Compatibility with eBook readers depends on the device specifications.
5. Shipping Charges
Shipping charges include packaging, handling, courier or postal fees, and local transit charges. Shipping costs are calculated based on delivery location, order size, order weight, and shipping method, and are displayed at checkout. Shipping charges are non-refundable unless the order is cancelled before dispatch.
Bulk Orders:
Customers ordering bulk quantities (10+ books) may qualify for discounted shipping rates. Special shipping quotes will be provided upon request.
Free Shipping:
Free shipping may be offered on select orders or during promotional periods. Eligibility will be clearly displayed at checkout.
6. Shipping Address Requirements
Accurate Information:
Customers are responsible for providing accurate and complete shipping details, including recipient name, complete postal address, city, state, pincode, and contact phone number. Incomplete or incorrect information may result in delivery delays or non-delivery.
Address Verification:
We reserve the right to verify addresses before shipment. For suspicious or ambiguous addresses, we may contact you for clarification.
Pincode Serviceability:
Not all pincodes may be serviceable through our preferred courier partners. If your pincode is not serviceable, alternative shipping methods will be offered at checkout.
7. Incorrect Address or Failed Delivery
Customer Responsibility:
Penray Publication shall not be responsible for delays, losses, or non-delivery resulting from incorrect or incomplete address information provided by the customer.
Reshipping Charges:
Any additional reshipping charges arising due to incorrect address details, failed delivery due to customer unavailability, or refusal of delivery shall be borne by the customer. Penray Publication will quote shipping charges for reshipping, and payment must be received before re-dispatch.
Address Change Requests:
Address changes requested after dispatch may not be accommodated. Contact us immediately if you need to modify your shipping address before dispatch.
8. Tracking Information
Domestic Shipments:
For domestic shipments sent via courier partners, tracking details will be shared via email once the order is dispatched. Customers can use the tracking number to monitor their shipment status on the courier's website.
International Shipments:
For international shipments sent via Indian Postal Service, tracking may not be available due to unregistered shipping methods. Customers will receive an order reference number that can be used for inquiries.
Tracking Limitations:
Tracking information is provided by third-party courier partners and may not be updated in real-time. Penray Publication is not responsible for inaccuracies or delays in tracking updates.
9. Damage in Transit & Loss Claims
Damage Reporting:
If your book arrives damaged, please report it within 48 hours of delivery with photographic proof of the damage. Damaged books may be replaced or refunded as per our replacement policy.
Lost Shipments:
If your shipment is lost in transit, report it within 30 days of the expected delivery date. We will investigate the matter with the courier partner and determine eligibility for replacement or refund based on the insurance coverage of the shipment.
Documentation Required:
Please provide your order number, tracking number, and photographic evidence for all damage or loss claims. Claims without adequate documentation may not be processed.
Claim Processing Timeline:
Damage and loss claims will be processed within 14 business days of submission. The resolution may include replacement shipment or refund, at Penray Publication's discretion.
10. Return & Replacement Policy
No Returns Policy:
Printed books cannot be returned once delivered. All book sales are final. However, replacement is provided for manufacturing defects or damage in transit.
Manufacturing Defects:
Replacement is provided only for manufacturing defects (printing errors, binding issues, missing pages, etc.) reported within 24 hours of delivery along with photographic proof. Manufacturing defect claims must include clear photos showing the specific defect.
Replacement Procedure:
Upon approval of your replacement claim, a replacement book will be dispatched to you at no additional cost. The replacement will be sent using the same shipping method as the original order.
Wear & Tear:
Normal wear and tear, minor printing variations, or color differences are not considered manufacturing defects and are not eligible for replacement.
11. Delays in Shipping
Shipping delays may occur due to high order volumes, operational issues, weather conditions, strikes, natural calamities, customs delays, political situations, or other circumstances beyond our control. Penray Publication shall not be liable for delays caused by such factors.
Communication:
In case of significant delays, we will attempt to notify customers of the delay and provide updated delivery estimates where possible.
12. Author Advisory
Authors and customers are strongly advised not to plan book launches, events, promotional activities, or public functions until they have physically received their book copies. Production and shipping timelines are approximate and may be subject to delays.
Penray Publication shall not be responsible for any loss, damage, cancellation fees, reputational harm, or inconvenience arising from scheduling events prior to receipt of books or from shipping delays.
13. Bulk Orders & Special Handling
Bulk Orders (10+ copies):
For bulk orders, extended production time may apply. Special rates and delivery arrangements will be discussed directly with the customer. A dedicated account manager may be assigned for bulk orders.
Signed Delivery:
Signed/Insured delivery options may be available for high-value orders. Additional charges apply for these services. Availability depends on the shipping location and courier partner capabilities.
Request for Special Handling:
Contact our support team for custom shipping arrangements, consolidated shipments, or special handling requirements.
14. Order Consolidation
Multiple orders placed by the same customer may or may not be consolidated into a single shipment depending on production timelines and warehouse location. Consolidation requests should be made at the time of order placement or immediately after.
Consolidated shipments may result in extended processing time if orders have different production timelines. Once all items are ready for dispatch, they will be shipped together to reduce shipping costs.
15. Policy Updates
Penray Publication reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will be effective immediately upon publication. Continued use of our services indicates acceptance of the updated policy.
16. Contact Information
For shipping-related queries, concerns, damage reports, or loss claims, please contact us at:
Email: support@penraypublication.com
Address: WissenPress Innovations Private Limited, Bhilai, Durg, Chhattisgarh, India
Please include your order number in all correspondence to help us assist you efficiently.
Legal Entity: WissenPress Innovations Private Limited (CIN: U22300CT2022PTC013717)